Taking Screenshots on Apple Devices
We can't see what's on your screen on your iPad, iPhone or iPod. But having an idea of exactly what's going on helps enormously with Troubleshooting.
Our iOS team build specific error messages in to the app so we often ask if you can send screenshots through. To take a screenshot:
1. Press the Sleep/Wake button on either the top or right-hand side of your device
2. At the same time press and release the Home button of your device
3. The screen should flash white for a split second and you should hear the camera's shutter sound
4. You can find your screenshot in the Photos app on your device
Thanks for sending the screenshots through, we really look forward to helping you out with the issue you're currently experiencing and getting you back up, running and happy inspecting 💫