Sync Issues in Android

Android sync in Happy Inspector can be affected by your Android settings. These settings are completely outside our app and so outside of our direct control.

If you're experiencing issues with your photos or reports not syncing in your Android Happy Inspector, please have a look at the settings below. Note that Android is a very diverse platform so the names of the settings and the screenshots below may be different for your exact device. If you're unsure where to find them on your particular phone or tablet either search around online, or reach out to our friendly Support team for help.

The screenshots below are from a Samsung Galaxy S5

Sync Errors in Android

Sync errors are not always obvious in our Android Happy Inspector app at the moment. Background or Auto-Sync is sometimes off to save people's data plans from being hammered. If it's off, it can prevent our app syncing completely. In some devices too, your account in the Inspector app can also have sync off by default.

1. Go to Settings on your device and look for Users and Backups > Accounts:


2. Look for the power menu up the top right-hand corner and turn on background sync:


3. Make sure sync is also on for the Inspector application as well:


4. Now your data should be syncing :)

Please don't hesitate to reach out if you're still stuck after reviewing this guide:


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