Troubleshooting

Force Closing Happy Inspector

1. Double click the Home Button. 2. Drag Happy Inspector up and off of the iPad screen. 3. Click the Home Button (1) to return to the Home Screen.

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Troubleshooting Sync on your device

After a hectic day of inspections the last thing you want is Happy Inspector telling you your reports aren't syncing. First, some background: Syncing what is it? Happy Inspector is cloud-based. That means the main spot where your data lives is in our Happy Cloud. This is a jazzed up way ...

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Sharing Your Data With HappyCo

Sometimes when an unknown issue is occurring, we will ask you to send us your app data so that we can better see what's going wrong and more easily provide you with a fix. Uploading Data to HappyCo Support from HappyCo. If your issue is preventing you from being able to send us your data u...

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Resolving Errors From Changed Folder Permissions

Occasionally you may come across an 'Unauthorised' or a '403 Forbidden' error when you're trying to sync your inspections and reports. It can sound a little intimidating but don't get put off, it's just a way of saying your permission to upload data to the Happy Cloud for your account has changed. Y...

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Troubleshooting PDF Downloads

"Why is PDF bugging out?!" That's a great question and one we asked ourselves here at the Happy Inspector support desk too, so let's work through this - together! If this guide were a dumpling, then the troubleshooting tips below would be the delicious, flavoured, pork-filling. And the b...

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